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Transparency
Make sure the client has all the relevant information and that what is expected of you has been clearly stated. Don’t hide anything and make sure everything is ready at your home for the pet’s arrival. Also, ensure you know how to manage the pet you are about to mind. If you don’t have a lot of experience with dogs, for example, we would recommend going for a smaller breed.
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Responsiveness
Monitoring your messages and your notifications is essential. A fast reply shows you‘re professional and interested in your job. In fact, if you reply to all your messages within 6 hours, you‘ll be twice as likely to get assignments as other petsitters.
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Anticipation
Ask questions! Make sure you‘re comfortable with the assignment. Offer to meet beforehand in a public place. The client will appreciate it and you‘ll be able to meet the pet and make sure you are both comfortable. If you have a pet, make sure he can get along with the new arrival. If you have pets from another client, make sure all clients are okay with it first.
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Reliability
If you say you‘re available, make sure you will be. Your rates are a part of your profile, and the client uses that information to book you in the first place, don‘t change them during the conversation unless the assignment calls for it.
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Remember to respect our rules - no exchange of contact information between you and the client is authorized before the client books you on the website (by paying the Holidog fee). You will receive a confirmation email when the booking is made. Clients with subscriptions still need to book you beforehand.
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You have been booked, what to do now?
Great, you’re about to take care of someone’s furry friend. Here are some tips on how to complete your assignment successfully and make sure both the pet and its owner are at ease:
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Be punctual:
Showing up on time for the first meeting and the assignment is not only common courtesy, it‘s also very important for clients: they may have to board a plane very soon and can‘t be delayed.
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Be professional:
Pay attention to the pet’s needs. Never let someone else take care of them for you unless the owner has been made aware of it prior to the booking. Remember that the pet is your responsibility once you‘ve started an assignment; you should not end it unless a serious event forces you to.
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Take care of the owner’s belongings:
Leave the items you have used, or the rooms you have been in, clean. Make sure you do not misplace objects entrusted to you. Make sure to give back everything you have been lent (Leash, bed, remaining food provided by the owner...).
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Communicate
Keep the owners updated. If they have no news, they will feel forgotten and worried. Mistakes happen. If you make one, make sure they are informed. Also, keep Holidog informed should anything happen. This is very important so we can understand what has happened and help find a quick solution.
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Compensation
The client should pay the compensation directly to you. You can organise how you’d like to be paid with the client. At Holidog, we recommend that the client pays you 50% at the beginning of the assignment and 50% at the end.
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Your first assignment is completed, well done!
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Was it fun? We hope so! Don’t hesitate to ask your clients to rate you on our website, this will be the n°1 reason for clients to select you, a sign that they can trust you:
Petsitters with reviews are 30 times as likely to be booked.
Holidog welcomes you to the family and the entire team hopes you have lots of fun on the website. Don‘t hesitate to contact us if you have more questions, and if not, get out there and start your journey to becoming the best petsitter you can be!
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